Turn Every Customer Voice Into Actionable Insights

Capture instant feedback through QR codes and voice messages. Our AI analyzes sentiment in real-time, helping you respond to customer needs before they become problems. Deploy in minutes, see results immediately.

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Your Customer's World

Real-time feedback collection across all touchpoints

Customer environmentCustomer environmentCustomer environment
Feedback
Name
Jennifer Chen
Message
"The coffee here is absolutely amazing! The rich aroma fills the entire space and creates such a warm, welcoming atmosphere. I love how cozy and comfortable this place feels - perfect for relaxing or getting work done."
Feedback
Name
Marcus Rodriguez
Message
"I've been waiting over 25 minutes for my order and the service quality has really declined lately. The staff seems overwhelmed and there's no clear system for managing the queue. This used to be my go-to spot but the wait times are becoming unacceptable."
Feedback
Name
Sarah Kim
Message
"Hi, I'm currently in room 237 but there's an issue with the heating system that's making it quite uncomfortable. Would it be possible to switch to a different room for tonight? I'd really appreciate your help with this."

Scroll down to see how it works

Customer Insights

Live
AI
AI Processing Feedback
Real-time sentiment analysis
Customer Satisfaction
0 %
+8% vs last month
Response Rate
0 %
+15% improvement
Sentiment Analysis
Positive
68%
Neutral
22%
Issues
10%
0
Responses
Today
$0K
Impact
Month
Live
Processing
Active

Recent Activity

Received feedback from Jane Doe about Service Quality • 2m

Voice message from Table 4 about Food Temperature • 5m

QR scan from Mike S. regarding Wait Time concerns • 8m

Positive review about Staff Friendliness • 12m

Instant Feedback Collection Flow

Complete process in < 30 seconds

QR Code for Customer Echo Feedback Demo

Scan QR Code

Customer scans with phone

Open Form

Form opens instantly

Share Feedback

Type or record voice

AI
Analyzed
Routed

Instant Processing

AI analyzes & routes

Result: Instant Customer Insights

Feedback captured, analyzed, and routed to the right team in seconds

95%
Completion Rate
4.8/5
User Rating
2.5x
More Feedback

Enterprise Features, Small Business Simplicity

Customer Echo delivers enterprise-grade customer experience management with the simplicity your team needs. Deploy in minutes, not months—with immediate value from day one.

Multi-Channel Feedback

QR codes, web widgets, email links, and voice recording. Collect feedback wherever your customers are.

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AI Sentiment Analysis

Understand emotion behind every feedback. Auto-categorization, urgency detection, and trend identification.

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Customer Intelligence Hub

Complete customer profiles with interaction history, NPS scores, notes, and collaborative team insights.

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Smart Case Management

Convert feedback to support cases. Two-way messaging, email integration, and AI-powered summaries.

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Real-Time Dashboard

Live metrics, 14-day trends, team performance stats, and instant alerts for critical feedback.

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Automated Reporting

AI-generated daily, weekly, and monthly reports with visual trends and actionable recommendations.

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NPS & Satisfaction Tracking

Built-in Net Promoter Score system with trend analysis across multiple customer touchpoints.

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Team Collaboration

Multi-tenant architecture with role-based access, secure data isolation, and team performance metrics.

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Transform Your Customer Experience

Discover how Customer Echo empowers businesses to build stronger relationships through instant feedback and AI-powered insights

Instant Feedback Collection

Experience the power of instant feedback collection and see how it transforms your customer relationships.

1 Capture Every Voice

Voice-to-text feedback captures emotion and nuance that text alone misses. QR codes at physical locations enable instant feedback while the experience is fresh.

2 Reduce Friction

60-second feedback process respects your customers' time. No app downloads or account creation required.

3 Real-Time Collection

Feedback appears in your dashboard within seconds. Capture in-the-moment reactions before they fade.

Instant Feedback Collection Flow

Complete process in < 30 seconds

QR Code for Customer Echo Feedback Demo

Scan QR Code

Customer scans with phone

Open Form

Form opens instantly

Share Feedback

Type or record voice

AI
Analyzed
Routed

Instant Processing

AI analyzes & routes

Result: Instant Customer Insights

Feedback captured, analyzed, and routed to the right team in seconds

95%
Completion Rate
4.8/5
User Rating
2.5x
More Feedback

Loved by Teams Worldwide

Join 500+ businesses already transforming customer feedback into growth

"Customer Echo transformed how we understand and respond to our guests. We now catch issues before they become complaints and turn unhappy customers into loyal advocates."
Marco DiSilva
CEO
Bella Italia Restaurant Group
"The ability to address patient concerns in real-time has been game-changing. We've turned our patient experience from a weakness into our greatest strength."
Dr. Sarah Chen
Chief Medical Officer
CityHealth Medical Centers
"Understanding member sentiment in real-time allowed us to fix small issues before they became reasons to cancel. Customer Echo paid for itself in retained members within 2 months."
Michelle Torres
Chief Experience Officer
FitPro Gyms
View Customer Success Stories

Ready to Transform Your Customer Experience?

Join hundreds of businesses already using Customer Echo to boost satisfaction, prevent negative reviews, and increase customer loyalty.

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Customer Echo

Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.

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